Air Berlin is the most important airline in Germany and the seventh in Europe. Based in Berlin, it operates flights within Germany and also to and from several European cities, from North America, the Middle East, Africa, Asia and the Caribbean. This conventional airline establishes a series of features for checked luggage that will depend on the class in which you travel.
Below you have an index with all the points that we are going to deal with in this article.
Requirements when billing
In general, every ticket booked with Air Berlin includes a piece of luggage to check in for free, except if our fare is JustFly. However, it is convenient to take into account the chosen rate when it is clear what is included and what is not in our reservation.
As we said, every reservation with Air Berlin includes a piece of checked luggage, which should not exceed 23 kg. This weight limit can be up to 32 kg if you travel in Business class. Depending on the fare chosen and the corresponding travel conditions, our ticket may include a single free piece or more:
- JustFly Rate: Does not include any piece of checked luggage. The reservation is optional and the corresponding fee must be paid.
- FlyDeal Rate: Includes a piece of free checked luggage up to 23 kg.
- FlyClassic Rate: Includes a piece of free checked luggage up to 23 kg.
- FlyFlex + rate: Includes two pieces of free checked luggage, each with a maximum of 23 kg (46 kg in total).
In any case, if you do not remember or you are not sure what type of fare corresponds to the ticket you have booked, you can see the amount of free checked luggage that you can carry in the reservation confirmation that will be sent to you by e-mail after making the purchase .
In addition, you should know that, whatever your rate is among the four listed above, all of them include several billing options: web, mobile, quick check-in at terminals or at the Air Berlin counter at the departure airport.
Children up to 11 years are entitled to a piece of free check-in luggage up to 23 kg, except at the JustFly rate. Air Berlin also allows free transport of strollers, car seats and travel cots for babies and children.
It may happen that our luggage exceeds the number of pieces allowed according to the chosen rate and / or the weight limit. In these cases, the airline will consider it as excess baggage.
In cases like this you have two options: if it's a matter of weight greater than allowed, an option if you do not want to pay the corresponding surcharge for excess luggage is to take things out of the suitcase.
On the other hand, if you need to take more things to your destination and you can not do without any of them, so this excess luggage is inevitable, you should keep in mind that, up to 30 hours before upon departure, a charge will be applied to the first piece of additional luggage up to 23 kg:
- JustFly in short and medium distance: between € 15 and € 35.
- FlyDeal, FlyClassic and FlyFlex + in short and medium distance: between € 70 and € 90.
- FlyDeal, FlyClassic and FlyFlex + in long distance: € 150.
- FlyFlex in short and medium distance: € 70.
- FlyFlex in long distance: € 150.
- Long-distance Business Class: € 150.
It should be noted that, although children up to 11 years are entitled to a piece of up to 23 kg free, on the other hand Air Berlin does not offer the possibility of making an additional baggage reservation for them.
In case you need to check in any type of sports or special luggage, you will have to choose this option during the flight reservation. If you could not do it at that time, it is also possible to do it later, up to 30 hours before the flight departs.
Below you will find a table with all the pieces of luggage considered special and whose transport with Air Berlin is allowed:
|Sporting goods for the disabled||Sports or racing wheelchair|
|bikes||With handlebars parallel to the frame, pedals turned inwards or wrapped in a case or similar|
|Golf luggage||Bag, clubs, balls, golf shoes and golf carts|
|Ski equipment||Skiing, snowboarding, ski poles and boots|
|Diving luggage||Diving belt, various compressed air bottles, diving lanterns without the bulb or accumulator|
|Musical instruments||All those who exceed the measures 55 cm x 40 cm x 23 cm must be billed|
In the case of musical instruments, they can be transported as hand luggage if their measurements do not exceed those indicated on the table. If they exceed them, they can either check in or reserve an additional seat for each instrument through the Customer Service Center.
On the other hand, Air Berlin allows the animal transport in the cabin or in the hold of the plane. Your pet can be transported in the cabin if its weight is equal to or less than 10 kg including the transport box. If they weigh more than 70 kg (including the transport box), they must be transported in the warehouse by a container with water and food.
In addition, when traveling with animals, you must take into account the provisions regarding the entry of animals into the country of destination. Not allowed when traveling to or from Great Britain, United Arab Emirates, Jordan, Iceland, Jamaica, Saudi Arabia, Bahrain, Kuwait, Oman, Sri Lanka and Kenya.
Dangerous or prohibited objects
There are a number of objects or items that the airline has described as dangerous and, therefore, cannot be transported on the plane, either as carry-on, checked baggage or both.
These are objects that could endanger the safety of all passengers on the plane. Listed below are items whose transportation is prohibited both in the cabin and in the hold:
- Explosive substances
- Oxidizing, corrosive, radioactive or magnetizing substances
- Compressed gases
- Poisonous, infectious substances or hazardous biological materials
- Substances easily flammable (eg paint, gasoline, glue, lacquer …)
- Weapons of any kind, including electric shock
- Tear gas
- Gasoline lighters and matches
On the other hand, there is another group of objects that have been classified as dangerous by Air Berlin, although they are common to the vast majority of airlines for obvious reasons. These objects are:
- Pool cues
- Any sharp or pointed object (eg scissors)
- Blunt instruments that could cause injuries
- Weapons or toy rifles that could be used as a weapon
- Means of transport that work with lithium batteries (electric bicycles, electric golf carts, etc.)
- Sports rackets or any other sports instrument that could be used as a weapon
This is a non-exhaustive list, so it is constantly subject to possible changes. In addition, other objects cataloged by the IATA regulations as dangerous You can find the Dangerous Goods Regulations in full by clicking on this link.
In case of damage or loss
In principle, check-in luggage is a simple procedure that, upon arrival at the airport of departure, we approach the airline counter and deliver our suitcase to the airline staff.
Once this step is taken, our luggage will stop being with us, so it will be responsibility Air Berlin and will be upon arrival at the airport of destination when we can pick you up after you leave the plane.
However, there are times when our luggage, for reasons beyond our control as passengers, may suffer some damage during transport from the airport of origin to the airport of destination. It can also happen that we lose the checked luggage, but what should be done in these cases?
You should know that Air Berlin collaborates with Dolfi 1920 on issues related to billable luggage. The service of this company includes the examination, repair or replacement of the damaged or lost part, as well as a free collection and delivery service.
If, after getting off the plane at the destination airport, you detect any damage to your luggage, what you should do is approach the lost luggage counter (Lost & Found) local as soon as possible. If you cannot do it that same day, you can send a claim to Dolfi 1920 within 7 days.
Claims for lost luggage must be submitted in writing to the airline within a maximum period of 21 days after arrival at the destination. You will have to fill in the Claims Form that the airline has enabled on its website. You can access it through this link (available in English).
It could also happen that we find some damage in the contents of our suitcase or if any object is missing. If this is your case, you must notify the airline as soon as you notice it, within a maximum period of 7 days from its collection.
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